Terms of Service

Nova Mare is a marine operating system provided by Nova Mare LLC, a Florida limited liability company. It can organize vessel, crew and equipment information; store documents; present connected-vessel data; provide AI-assisted diagnostic, predictive, maintenance and executive insights; and help users find parts and marine services.

Nova Mare is decision-support software. It does not survey, inspect, certify, navigate, monitor continuously, repair or operate a vessel, and it does not replace the captain's judgment, a qualified professional, manufacturer instructions, or applicable flag-state, class or legal requirements.

You must be at least 18 years old and legally able to accept these terms. If you use Nova Mare for an owner, company or vessel, you confirm that you have authority to do so.

A Vessel Administrator may invite crew, assign operational access and manage vessel records. Invited crew may act only within their actual authority aboard the vessel. A title, position or department shown in Nova Mare is descriptive and does not itself grant legal, command, ownership or purchasing authority.

You must provide accurate, current information, keep your credentials secure and promptly remove access that is no longer authorized. Vessel Administrators are responsible for the invitations and access they issue; each user remains responsible for activity performed through their own account.

You are responsible for checking the accuracy and completeness of vessel, crew, equipment, maintenance, financial, position and connected-device data before relying on it. Do not treat a missing record, alert or recommendation as proof that no hazard or obligation exists.

This section applies when paid access is enabled for your account. Until then, Nova Mare remains available as described in the app, and nothing is charged.

Creating an account and accepting an invitation to join another payer's vessel are free. Invited crew are covered by the account that pays for that vessel.

Complimentary access is offered once per paying account. It starts only when you explicitly choose it and your first real vessel of your own is successfully created, lasts 30 days, covers up to two vessels of your own, requires no payment card and never converts into a charge automatically.

A subscription costs 249 US dollars per month and includes two vessels of your own; each additional vessel costs 189 US dollars per month. Before you subscribe, we show the amount charged today, the recurring monthly total, the renewal date and how to cancel, and you must actively confirm. Subscribing during complimentary access is an explicit choice to start paying immediately: access becomes paid once the payment is verified, and any unused complimentary days end at that point.

Adding a vessel beyond your included allowance requires your approval of the prorated amount shown before purchase. Removing a vessel reduces your total from the next billing cycle; it does not create a refund for the current one. Taxes are charged only where applicable and shown before you confirm.

Subscriptions renew monthly until cancelled. You can cancel online at any time from Account Settings through our payment processor's billing page; cancellation takes effect at the end of the paid period, and access continues until then. If a renewal payment fails, paid access continues for a fixed seven-day grace period while you update payment. A first payment that is not verified does not start paid access.

When complimentary access ends without a subscription, or paid access ends, the affected vessels become read-only: authorized users can still view, navigate and download saved records and history, but editing, adding or removing vessels, invitations, new AI generation (including BoatMD, Ask Nova and Nova Sentinel) and new live data are paused until access is restored. Billing, data export, privacy and account deletion remain available.

Nova Mare staff access and any extension, custom vessel allowance, unlimited or read-only arrangement granted by Nova Mare are commercial access decisions only. They do not give anyone permission to see vessel or account data that their own membership or role does not already allow.

Optional Team Setup is a one-time human service per vessel delivered by the Nova Mare team. Standard costs 1,500 US dollars and covers normal vessel and team onboarding. Complex costs 2,500 US dollars and includes everything in Standard plus advanced setup for Live Vessel, Cyber Intelligence, supported integrations, and other complex Nova Mare configurations. Complex does not require an existing supported connection. Work begins only after payment is confirmed. The exact scope and exclusions are shown and explicitly acknowledged before payment. Setting up a vessel yourself remains free. Team Setup does not include or unlock subscription access and does not replace Nova Mare subscription access. Hardware, installation or on-board work, third-party fees or subscriptions, work on unsupported vendors or systems, and guaranteed completion of any external integration are not included unless separately agreed. You may request a refund before Nova Mare marks work as started; after work starts, discretionary refunds are not promised. Mandatory legal and statutory rights remain unaffected. Scheduling is by mutual arrangement; there is no fixed completion date unless agreed in writing.

Payments are processed by Stripe on the Nova Mare website. Purchases are not offered inside the mobile app. Nothing in this section limits rights you have under applicable consumer protection law.

Content includes photographs you attach to a question and voice recordings you dictate, which are processed to produce a transcript or an interpretation.

You keep ownership of and any rights you have in everything you upload or share, including documents, photographs, manuals, equipment records, maintenance history and logs. You grant Nova Mare LLC a non-exclusive permission to host, copy, secure, index, transform and process that content only as reasonably needed to provide, maintain, protect and improve the service, comply with law, fulfill requests you initiate, and generate answers, briefs and reports for you and the people you have given access to. You confirm that you have the rights and permissions needed for anything you upload or share.

Using Nova Mare, you agree not to:

Ask Nova, BoatMD, Nova Sentinel, Executive insights and other AI-assisted features may generate diagnostic suggestions, predictive schedules, risk signals, part matches, cost estimates, summaries and briefs. Outputs may be incomplete, outdated or wrong, particularly when source data is missing, stale, simulated or inaccurate. They are not surveys, certifications, warranties or professional instructions.

Connected telemetry can be delayed, stale, unavailable or misconfigured. Weather and other external information can also be delayed, incomplete or unavailable. Nova Mare is not a certified navigation, alarm, distress, medical or continuous-monitoring service.

Nova Mare provides decision support, not certified navigation, engineering, medical, alarm, distress or continuous-monitoring services. The captain's judgment controls. Verify critical decisions and work with qualified professionals and applicable manufacturer, flag-state and class requirements, and use official emergency channels when needed.

Nova Mare surfaces parts and providers from its own network and from external sources. Except where a provider is explicitly marked as verified by Nova Mare staff, listings are presented as found and are not endorsements.

External listings, availability, credentials, prices, compatibility and search results can change and may be incomplete. Unless Nova Mare LLC expressly agrees otherwise in writing, a purchase, booking, quote or engagement is between you and the third party, and you are responsible for verifying the provider, goods, fit, terms and safety before proceeding.

Partner accounts (suppliers and service providers) additionally agree to represent their capabilities, licensing and insurance accurately, to respond to customer requests in good faith, and to accept that Nova Mare may suspend a partner account where those representations appear to be false.

You have two choices in Account Settings, and both are self-service. Deactivation ends access immediately and preserves eligible data in an isolated recovery archive, so your ecosystem can be reconnected if you return and are verified as the owner. Permanent deletion is also available in Account Settings: it deletes your sign-in and your data in the app, is confirmed by typing a phrase, and cannot be undone.

We may suspend or terminate an account that breaches these terms, that is used to attack the platform, or where we are required to by law.

To the fullest extent permitted by law, Nova Mare is provided as available and without implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability or error-free results. Nova Mare LLC does not warrant that an AI output, forecast, listing, telemetry value, weather item or third-party service is accurate, current, complete or suitable for a particular vessel or decision.

These exclusions do not affect express commitments Nova Mare LLC makes in writing or warranties and consumer rights that applicable law does not allow us to exclude.

To the fullest extent permitted by law, Nova Mare LLC and its members, managers, officers, employees, agents and affiliates will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profits, revenue, data, use, goodwill or business opportunity, arising from Nova Mare or a third-party service.

Nothing in these terms excludes or limits liability, remedies or duties that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable. These terms do not displace rights or liabilities imposed by applicable maritime or other mandatory law.

To the extent permitted by law, you will defend and indemnify Nova Mare LLC and its members, managers, officers, employees, agents and affiliates against a third-party claim, and resulting reasonable costs and damages, to the extent caused by your material breach of these terms, unlawful or unsafe misuse of Nova Mare, or content you upload or share without the required rights. This does not apply to the extent a claim was caused by Nova Mare LLC's own unlawful conduct, negligence or breach, or where applicable law does not permit the obligation.

Florida law governs these terms, without regard to conflict-of-law rules, subject to applicable federal maritime law and any mandatory law that applies to you. Unless mandatory law requires another forum, state and federal courts located in Florida have jurisdiction. These terms do not require arbitration.

We may update these terms as the platform develops. When we make a material change, we will ask you to accept the updated terms in the app before you continue using Nova Mare.

Questions about these terms: teams@novamare.org.